Cancellation Policy
General Policy
We ask that you give 24-hour notice to cancel or reschedule your appointment without charge. We understand that special circumstances are unavoidable and a cancellation may be necessary, and with a 24-hour notice or more there is never a charge. If you are unable to make your appointment without calling and canceling prior, there may be a charge of the service price.
All multiple service and group reservations require payment in advance. We requests a 72-hour notice of cancellation for multiple service and group reservations. Reservations canceled without the benefit of notice will incur a charge for those services canceled. Gift certificates are considered payments in advance and, therefore, subject to the same policy. Charges will be made on credit cards or deducted from gift certificates that were used as security for reservations. No refunds are made for products, service packages and pre-paid treatments once they are purchased
Missed Appointments
Clients who miss an appointment without prior notice may be charged the full cost of the scheduled service.
Group Bookings
For multiple-service and group bookings, a minimum of 72 hours’ notice is required. Failure to provide notice will result in charges for the reserved services.
Gift Certificates
Gift certificates are treated as advance payment and follow the same cancellation requirements. Late cancellations or missed appointments will be deducted from the gift certificate balance.
Payment Responsibility
Clients are responsible for ensuring that valid payment details are on file to cover any cancellation fees. Charges will be applied to the credit card or gift certificate used to secure the booking.
Respect for Staff Time
Every appointment time is reserved exclusively for you. Short-notice cancellations or missed appointments limit our ability to serve other clients. We appreciate your cooperation in respecting our team’s time.
Policy Acknowledgment
By booking a service, you acknowledge and accept our cancellation policy. This helps us maintain fairness and high-quality service for all clients.